Consumidor.gov.br’s Bulletin: Brazilian airlines show better performance in the indicators for the 2nd quarter of 2021

On October 21, Brazil’s Civil Aviation Agency (ANAC, in Portuguese) released the Consumidor.gov.br Monitoring Bulletin – Air Transport, with data on passenger complaints in the 2nd quarter of this year. The document presents the solution and satisfaction indices, the average response time of companies, and also the main points of complaints from passengers about air services, among other indicators. The data presented is compared to the same period in 2020. In the report, the three Brazilian airlines that carried the most passengers in the period (Azul, Gol, and Latam) had a better performance, with a 22.37% increase in the solution rate, and 33.07% in satisfaction, in comparison with data for the 2nd quarter of 2020. The complaints rate per group of 100 thousand passengers, on the other hand, showed a reduction of 74.26%. Only the average response time did not improve, and in the period, the increase was of 45.82%. – https://www.gov.br/anac/pt-br/noticias/2021/boletim-do-consumidor-gov-br-aereas-brasileiras-apresentam-melhor-desempenho-nos-indicadores-do-2o-trimestre-de-2021